1. Refund Policy for Services
- Design Consultation Fees: Consultation fees are non-refundable once the service has been rendered.
- Project Cancellation:
- If a project is canceled before any work begins, a full refund may be issued.
- If the project is canceled after work has commenced, refunds will be prorated based on the work completed up to the cancellation date.
- Dissatisfaction with Services: If you are unsatisfied with our services, we encourage you to contact us immediately. We will work to address your concerns and find a suitable resolution.
2. Returns and Refunds for Products
- Custom Furniture and Decor:
- Due to the bespoke nature of our custom furniture and decor items, returns and refunds are not accepted unless the product is defective or significantly different from the agreed-upon design.
- Standard Products:
- Returns for standard items must be initiated within 14 days of delivery. The item must be unused, in its original packaging, and accompanied by proof of purchase.
- Refunds for approved returns will be processed within 7-10 business days, excluding shipping fees.
3. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund after verifying the issue.
4. Non-Returnable Items
- Custom-made items, special orders, and clearance products are non-returnable unless damaged or defective.
5. Refund Process
- Refunds will be issued through the original payment method.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.