At Perfecthome Interior Design Company, we strive to deliver the highest level of satisfaction with our services and products. This Refund and Returns Policy outlines the terms under which refunds or returns may be processed to ensure transparency and clarity.

1. Refund Policy for Services

  • Design Consultation Fees: Consultation fees are non-refundable once the service has been rendered.
  • Project Cancellation:
    • If a project is canceled before any work begins, a full refund may be issued.
    • If the project is canceled after work has commenced, refunds will be prorated based on the work completed up to the cancellation date.
  • Dissatisfaction with Services: If you are unsatisfied with our services, we encourage you to contact us immediately. We will work to address your concerns and find a suitable resolution.

2. Returns and Refunds for Products

  • Custom Furniture and Decor:
    • Due to the bespoke nature of our custom furniture and decor items, returns and refunds are not accepted unless the product is defective or significantly different from the agreed-upon design.
  • Standard Products:
    • Returns for standard items must be initiated within 14 days of delivery. The item must be unused, in its original packaging, and accompanied by proof of purchase.
    • Refunds for approved returns will be processed within 7-10 business days, excluding shipping fees.

3. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund after verifying the issue.

4. Non-Returnable Items

  • Custom-made items, special orders, and clearance products are non-returnable unless damaged or defective.

5. Refund Process

  • Refunds will be issued through the original payment method.
  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.