Refund and Returns Policy2

1. Refund Policy for Services

• Design Consultation Fees: Consultation fees are non-refundable once the service has been rendered.
• Project Cancellation:
  • If a project is canceled before any work begins, a full refund may be issued.
  • If the project is canceled after work has commenced, refunds will be prorated based on the work completed up to the cancellation date.
• Dissatisfaction with Services: If you are unsatisfied with our services, we encourage you to contact us immediately. We will work to address your concerns and find a suitable resolution.

2. Returns and Refunds for Products

• Custom Furniture and Decor:
  • Due to the bespoke nature of our custom furniture and decor items, returns and refunds are not accepted unless the product is defective or significantly different from the agreed-upon design.
• Standard Products:
  • Returns for standard items must be initiated within 14 days of delivery. The item must be unused, in its original packaging, and accompanied by proof of purchase.
  • Refunds for approved returns will be processed within 7-10 business days, excluding shipping fees.

3. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund after verifying the issue.

4. Non-Returnable Items

• Custom-made items, special orders, and clearance products are non-returnable unless damaged or defective.

5. Refund Process

• Refunds will be issued through the original payment method.
• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.